Carpet Cleaners Canary Wharf Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Canary Wharf provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking, accessing our services or allowing our operatives to enter your premises, you agree to be bound by these Terms and Conditions.

These terms are intended to comply with applicable consumer and commercial laws in England and Wales. If you do not agree to these terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, firm or company requesting or receiving the services.

Company means Carpet Cleaners Canary Wharf, including its employees, contractors and authorised representatives.

Services means any carpet, rug, upholstery, soft furnishing, hard floor or related cleaning service offered by the Company, including stain treatment, deodorising, and other add-on services agreed with the Client.

Premises means the residential or commercial property, or any part thereof, where the Services are to be carried out.

Booking means a confirmed request for Services accepted by the Company, whether made online, by message, or by any other communication method accepted by the Company.

Operative means a cleaner or technician engaged or appointed by the Company to provide the Services.

2. Scope of Services

The Company will provide the Services as described at the time of booking and confirmed in the booking confirmation message or written communication. The exact scope of work may depend on the condition of the carpets, furnishings, access to the Premises and the information provided by the Client.

Any indication of expected results, such as stain removal or restoration of appearance, is an estimate only. While the Company will use reasonable skill and care, results are not guaranteed due to variations in fabric type, age, wear, staining, and previous cleaning or treatment.

The Company reserves the right to decline to provide certain Services if, in the reasonable opinion of the Operative, the work would be unsafe, inappropriate for the material, or likely to cause damage.

3. Booking Process

Bookings may be requested through the Companys accepted communication channels. A Booking is only considered confirmed when the Company has acknowledged the request and provided a date, approximate time window and any applicable charges, and the Client has accepted these details.

The Client is responsible for providing accurate information about the Premises, including property type, approximate room sizes, parking arrangements, access instructions, and any known issues such as delicate fibres, prior damage or previous treatments.

The Company may request photographs or written descriptions of areas to be cleaned in order to provide an accurate quotation. Any quotation is based on the information provided by the Client and may be revised if that information proves to be inaccurate or incomplete.

The Company reserves the right to refuse any Booking without providing a reason, for example where the Premises are outside the normal service area or where the requested work is unsuitable for the Companys methods or equipment.

4. Pricing and Quotations

Prices are generally provided as a fixed quotation based on the information supplied at the time of booking. In some cases, pricing may be based on an hourly rate or minimum charge, which will be communicated to the Client in advance.

All quotations are given in pounds sterling and, unless otherwise specified, are inclusive of standard cleaning materials and equipment. Any additional charges such as congestion charges, parking fees, or extra work requested on site will be added to the final invoice.

Quotations are valid for a limited period from the date of issue. The Company reserves the right to revise a quotation if the Client delays making a Booking, or if the condition or size of the Premises differs materially from the description originally given.

If additional work is requested by the Client during the appointment, the Company may agree to carry out such work for an additional fee. Any such changes will be agreed with the Client before the work is commenced.

5. Payments and Deposits

Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, a holding deposit, or payment immediately upon completion of the Services, depending on the nature and size of the job.

Accepted methods of payment will be communicated to the Client in advance and may include card payments, bank transfer, or other cashless methods. Cash payments may be accepted only if specifically agreed in advance.

Where a deposit is required to secure a booking, the Booking will not be confirmed until the deposit has been received by the Company. Deposits are generally non-refundable except as set out in the Cancellation section of these Terms and Conditions.

For commercial Clients, invoicing arrangements and payment terms may be agreed separately. Invoices are payable by the due date stated. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable law.

6. Cancellations, Rescheduling and Access

The Client may cancel or request to reschedule a Booking subject to the notice periods and terms set out in this clause.

If the Client cancels or reschedules with sufficient notice, which will be specified at the time of booking, any deposit paid may be applied to a future booking or refunded, at the Companys discretion. If cancellation or rescheduling occurs with insufficient notice, the Company may retain part or all of the deposit, or charge a cancellation fee, to cover lost time and costs.

Where the Operative attends the Premises and is unable to gain access, or is delayed in starting the work due to circumstances within the Clients control, the Company may charge a call-out fee or treat this as a late cancellation.

The Client is responsible for ensuring adequate access to the Premises, including any keys, codes, permits, parking spaces or other arrangements required. Any restrictions that might affect timing, such as building management rules, lift access or security checks, must be communicated in advance.

The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its control, such as staff illness, vehicle breakdown, severe weather or operational issues. In such cases, the Company will inform the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any consequential losses arising from such cancellations.

7. Client Responsibilities and Preparation

The Client must ensure that the areas to be cleaned are reasonably tidy and accessible. The Company is not responsible for moving heavy furniture, appliances or fragile items unless such work is specifically agreed in advance. Where small items are left on the floor, the Client accepts that cleaning may be limited to accessible areas.

The Client must remove or secure any valuables, breakables or items of sentimental importance before the Services commence. The Company will not be responsible for damage to items that were left in vulnerable positions or concealed within furnishings.

Where children, pets or other vulnerable individuals are present, the Client must ensure their safety during the Services, including keeping them away from cleaning equipment, cables, cleaning agents and wet surfaces.

The Client agrees to inform the Operative of any potential hazards at the Premises, such as loose floorboards, defective electrical sockets, low-hanging fittings, alarm systems, or areas with restricted access.

8. Health, Safety and Use of Chemicals

The Company uses professional cleaning products and equipment. Material safety data is available on request for products commonly used in the Services.

While the Company endeavours to use solutions suitable for most occupants and environments, the Client must inform the Company in advance of any known allergies, sensitivities, respiratory conditions or other health issues that could be affected by cleaning agents or equipment.

After cleaning, carpets and upholstery may remain damp for a period. The Client must exercise caution to avoid slips, trips or colour transfer, for example from rugs or furniture placed back on damp surfaces. The Company will not be liable for accidents that occur after the Operative has left the Premises and has reasonably advised the Client of such risks.

9. Waste Handling and Environmental Regulations

The Company complies with relevant waste and environmental regulations applicable to the handling, transport and disposal of waste water, soiled materials and containers arising from the Services.

Where waste water can safely be disposed of at the Premises using appropriate drains or facilities, the Operative may do so in accordance with legal and environmental guidelines. The Client grants the Company permission to use suitable drainage points at the Premises, provided they are reasonably accessible.

If specialist disposal is required for any waste generated in the course of the Services, the Company will handle such waste in accordance with applicable regulations. Any additional charges for specialist disposal will be communicated to the Client where relevant.

The Client is responsible for informing the Company of any site-specific waste or environmental policies in force at the Premises, particularly for commercial or managed buildings. The Company will make reasonable efforts to comply with such policies where they are provided in advance.

10. Liability and Limitations

The Company will use reasonable skill and care in providing the Services. However, the Companys liability is limited as set out in this clause.

The Company is not liable for pre-existing damage, wear, discolouration, fading, shrinkage, loose seams, weak fibres, or any issues that become visible or are exacerbated as a result of cleaning. Certain stains and odours may be permanent, and the Company gives no guarantee of complete removal.

The Company is not responsible for damage resulting from failure to follow the manufacturers care instructions, undisclosed prior treatments, or inappropriate installation of carpets or furnishings. If the Client is aware of any such matters, they must disclose this information before the work commences.

In the event of proven damage caused directly by the negligence of the Company or its Operatives, the Companys liability will be limited, at its option, to one of the following remedies: reasonable repair of the affected area, replacement of the affected item up to its current market value, or payment of fair compensation up to a maximum amount proportionate to the value of the Services provided.

The Company will not be liable for any indirect, incidental, special or consequential loss, including loss of profits, loss of business, loss of opportunity, or any costs incurred as a result of delays or re-booking of third parties.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

11. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, they must inform the Company as soon as reasonably possible, and in any event within a short period after completion, so that the Company has an opportunity to inspect and, where appropriate, rectify the issue.

The Company may request photographs or a site visit to assess the concern. Where a complaint is justified, the Company may offer a re-clean of the affected area or another reasonable remedy. Any such remedy is at the Companys discretion, taking into account the age and condition of the item, and the nature of the work carried out.

Failure to report issues promptly may affect the Companys ability to investigate and may limit the remedies that can be offered.

12. Insurance

The Company seeks to maintain appropriate insurance cover for its operations, subject to the terms, conditions and exclusions of the relevant policy or policies. Evidence of insurance can be provided upon reasonable request.

Any claim that may involve insurance must be notified to the Company promptly and in sufficient detail to allow it to make a timely report to insurers where required.

13. Data Protection and Confidentiality

The Company collects and uses personal information, such as names, addresses and contact details, for the purposes of arranging and delivering the Services, handling payments and managing bookings. Personal information will be handled in accordance with applicable data protection laws.

The Company will not sell or knowingly disclose personal data to third parties except where necessary to provide the Services, comply with legal obligations, or where the Client has given consent.

Any access details for the Premises, including keys, codes or security instructions, will be treated as confidential and used only for the purposes of carrying out the Services.

14. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances or causes beyond its reasonable control. This may include, without limitation, extreme weather, public transport disruption, utility failures, accidents, civil disturbances, or changes in laws or regulations.

Where a force majeure event occurs, the Company will endeavour to notify the Client and, where possible, arrange a revised date or alternative solution.

15. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, practice or business operations. The version in force at the time of the Clients Booking will generally apply to that Booking.

Clients are encouraged to review the latest version of the Terms and Conditions when making a new Booking. Continued use of the Services after changes have been published will constitute acceptance of the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be deemed severed from the remaining terms, which will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, understandings or agreements, whether written or oral, relating to the same subject matter.